Canyon bicycles — support centre

Content strategy and design transform Canyon’s help centre into a valuable resource for their customers.

  • A long list of FAQs from Canyon's old help centre.

    Moving away from FAQs

    Canyon needed to replace a long list of help poorly framed questions.
    Existing customers were having difficulty finding the relevant information for their bike. So, instead of using the help centre, were contacting Canyon’s customer support directly.

  • Canyon's support page for the Spectral CF. It shows a list of videos and topics to cover.

    Common support topics

    After much analysis I worked with Canyon to produce video guidance on the most commonly asked topics.

  • A screenshot of the Canyon support centre. It shows a map where you can get assistance from mechanics and a browse support topics

    Trusted partners

    We coupled the support centre with a map showing where Canyon’s trusted support partners are located. So help is never more than a couple of clicks away.